TAMAYO-VERLEENE , Kristine; GIANGRECO , Antonio; MAES , Johan; DELLA TORRE , Edoardo. Unpacking the Black Box of the Training-Performance Relationship: Evidence from Philippine Call Centers. M@n@gement, [S. l.], v. 28, n. 2, p. 1–16, 2024. DOI: 10.37725/mgmt.2024.7799. Disponível em: https://management-aims.com/index.php/mgmt/article/view/7799. Acesso em: 14 nov. 2026.