Grima F. and Glaymann D. (2012) “A revisited analysis of the Exit-Voice-Loyalty- Neglect model: contributions of a longitudinal and conceptually extended approach”, M@n@gement, 15(1), pp. 1-41. Available at: https://management-aims.com/index.php/mgmt/article/view/3966 (Accessed: 23April2024).