Creating Long-Term Relationships with International Stakeholders to Favor Sustainable Open Innovation

Abstract

The literature in recent decades has underscored that long-term relationships with international stakeholders are essential for sustainable open innovation (SOI); however, this literature provides little guidance on how such relationships are to be built. This study addresses this gap by examining public and private actors in Japan, who are widely recognized for their ability to create and sustain long-term relationships with international stakeholders. Using a qualitative research approach based on semi-structured interviews with Japanese actors engaged in projects aligned with one or more Sustainable Development Goals, our analysis highlights the pivotal role of technology in fostering successful interactions with international stakeholders. However, challenges such as rigid decision-making processes, limited digitalization, and varying international regulations act as barriers to this process. Hence, this study underscores as well the importance of human capital in aligning internal processes with external dynamics and ensuring the longevity of these relationships. By shedding light on how firms worldwide can cultivate long-term engagement with international stakeholders, this research advances the literature on SOI and offers practical recommendations for businesses as well as policymakers.